Legal — Terms, Consumer Rights & Policies
This page explains your rights under Australian Consumer Law and our policies on returns, warranties, safety, privacy and dispute resolution for purchases from Entryofferbeam.
Company information
Entryofferbeam Pty Ltd
ABN: 84 123 456 789
23 Morton Street, Fitzroy VIC 3065, Australia
Phone: +61 473 382 915
Email: Entryofferbeam@outlook.com
We sell modern home furniture online across Australia, including living, bedroom, dining and outdoor ranges. These terms govern purchases made through entryofferbeam.site unless otherwise stated in a separate agreement.
Australian Consumer Law (ACL) — Your rights
Under the ACL, consumers have guarantees for goods and services that cannot be excluded: products must be of acceptable quality, fit for purpose, match descriptions and have clear title. These guarantees are in addition to any express guarantees we provide.
Major failure
If an item has a major failure you are entitled to a refund or replacement and compensation for any drop in value.
Minor defects
We will repair or replace items with minor defects. If a repair is not possible we will offer a replacement or refund.
Proof of purchase
Please keep your order confirmation. It helps us process ACL claims quickly.
Returns & Refunds
We accept returns in accordance with the ACL and our returns procedure below. This does not limit your ACL rights.
Return types
| Reason | Remedy | Costs |
|---|---|---|
| Major failure | Full refund or replacement | We cover return shipping |
| Minor defect | Repair or replacement | We cover reasonable costs |
| Change of mind | Store credit (where accepted) | Return shipping charged to customer |
To initiate a return, contact us within 14 days for change-of-mind or as soon as practicable for defects. Items must be in saleable condition unless defective.
Manufacturer warranties & Liability
Where applicable, products carry the manufacturer's warranty in addition to ACL rights. Warranty durations vary by product; typical structural warranties are 1–5 years. Warranty claims require proof of purchase and evidence of defect.
Data, Privacy & Cookies
Our handling of personal information is described in the Privacy Policy. We use cookies for site functionality and analytics; see the cookie banner to manage preferences.
Personal information
We collect only what is necessary to process orders and service warranties. You may request access, correction or deletion as permitted under the Privacy Act 1988 (Cth).
Security
We implement reasonable measures to protect information. Payment is processed by accredited third-party gateways; we do not store full card details.
Dispute resolution
We aim to resolve complaints promptly. Contact our support team first — most issues are resolved directly. If you remain dissatisfied you may contact the Australian Competition and Consumer Commission (ACCC) or your state consumer protection agency, or pursue remedies through small claims tribunals where applicable.
- Support:Entryofferbeam@outlook.com
- Phone:+61 473 382 915
Submit a complaint / Request review
Use the form below to request an internal review of your order, claim a fault, or lodge a complaint. We'll acknowledge within 3 business days and aim to resolve within 14 days.
What to include
- Order number and date
- Clear photos of the issue (if applicable)
- Preferred resolution (refund, repair, replacement)
Note: Submitting this form does not waive ACL rights. For urgent safety issues call local emergency services.